Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Return Policy
You must call us to be issued an RMA (Return Merchandise Authorization) number BEFORE returning merchandise. Any merchandise returned without an RMA number CLEARLY marked on the shipping box will be refused and returned to sender. Shipping charges are not covered by any Active Vision warranty, unless by exception. Active Vision Inc. is not responsible for any packages received without an RMA number clearly marked on the outside of the box. All products should be returned in their original, unaltered, resalable package. There should be no physical damage to the product such as foreign material (adhesives, oil, dirt), damaged covers, housing cases, dents and physical scratches, missing parts, product tampering, or no box. There are no returns on video test kit monitors, covert cameras and covert systems, these items will only be repaired or replaced. Any return that is not in new condition with appropriate box is subject to additional 20% restocking fee or immediate refusal. If free shipping was offered on any items, the customer will now be responsible for the cost of the initial shipping.We ask that upon receipt you immediately check your received merchandise for accuracy. After 14 days, we assume your order was accurate, so be sure to check your packages even if you are not using the equipment immediately. If you observe that the box in which your items arrived in appears damaged by the shipping provider, you must contact us immediately within 24 hours so we can arrange an on-site evaluation by the Shipping Provider. We insure all packages.
There will be a 20% restocking fee on all NON-DEFECTIVE returned goods.

Warranty Policy
All items sold on www.active-vision.com come with a standard 1 year warranty unless otherwise stated. This warranty does not cover installation or diagnostics of the product. Video test kit monitors, items marked clearance, cables and connectors do not have any warranty expressed or implied. All warranty claims must conform to our Warranty Policy

Shipping Policy
Active Vision Inc transfers responsibility for any merchandise, packages, or other material to the corresponding transportation agency used to deliver the package to the address supplied by the customer. Active Vision Inc. is not responsible for any merchandise, packages, or other material that is lost, missing or damaged during transportation. It is the sole responsibility of the customer to contact the corresponding transportation agency to resolve any issues they are experiencing with the material once the merchandise, packages, or other material has left the Active Vision Inc. Premises. Active Vision is not responsible for return shipping for any products unless by exception. Active Vision Inc. does not guarantee delivery dates for non expedited shipping methods, such as UPS Ground. Active Vision Inc. Can only guarantee the ship date of expedited orders, it is the responsibility of the corresponding transportation agency to guarantee the shipment by a specific delivery date. If a shipment is redirected or refused by a customer, the customer will be responsible for the addition charged incurred by their request

Credit Cards, Payments and Purchase Orders
All purchases are subject to a minimum order of $25, except purchase orders which are subject to a minimum of $500. Any order that does not meet this criteria is subject to a $25 processing fee. Active Vision Inc. is a PCI Complaint Company and follows all PCI Compliant procedures required for processing credit card transactions. Credit card information may be kept on file at your request. By allowing Active Vision Inc. to store your credit card information you authorize us to use this credit card on all future purchases for your account. All COD, Terms, or payment schedules that are defaulted on will automatically be charged to the saved credit card. If you wish to remove a credit card that you have previously authorized to be kept on file you must contact us directly.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Active Vision, Inc.. The collective work includes works that are licensed to Active Vision, Inc.. Copyright 2003, Active Vision, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Active Vision, Inc. or purchasing Active Vision, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Active Vision, Inc. or to purchase Active Vision, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Active Vision, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Active Vision, Inc. used in the site are trademarks or registered trademarks of Active Vision, Inc.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. Shipping charges are not covered by any Active Vision warranty, unless by exception. To the fullest extent permissible pursuant to applicable law, Active Vision, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Active Vision, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Active Vision, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Active Vision, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Active Vision, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Active Vision, Inc. product is mistakenly listed at an incorrect price, Active Vision, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Active Vision, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Active Vision, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Active Vision, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Active Vision, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Active Vision, Inc.

Your use of this site shall be governed in all respects by the laws of the state of New York, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Active Vision, Inc. products) shall be in the state or federal courts located in Suffolk County, New York. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Active Vision, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Active Vision, Inc.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Active Vision, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Active Vision, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Active Vision, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Active Vision, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Active Vision, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Active Vision, Inc. in its sole discretion.

You agree to indemnify, defend, and hold harmless Active Vision, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Active Vision, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Active Vision, Inc., Active Vision, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Active Vision, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Active Vision, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).