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When you place an order with Active Vision, your order will go through our unique multi-step process to guarantee your order is shipped quickly and correctly. Below we have outlined our common order statuses that your order will pass through in it’s short time here at Active Vision:
| New Order | After you place your order, it is displayed in our system as a new order |
| Payment Declined | If your payment fails to go through, you will get an email stating your payment has declined as well as the reason for the decline (such as an AVS mismatch, etc…). |
| Processing | When your order reaches the “Processing” state, this means your order has been charged and is currently under review by our sales reps. |
| Back Ordered | If we do not have all the products on your order, your order will be set to backordered. You will receive an email from one of our sales reps explaining what item is backordered and the expected lead time for the products. |
| Ready to Ship | When your order reaches this state is has completed our verification process and is ready to be pulled. |
| Pending Shipment | When your order reaches this state our team is working on pulling the items from our warehouse. Once pulled your order is checked by an independent reviewer, and then it is checked again when it is packaged up for shipping. |
| Ready for Pickup / Charge for Pickup | If you are a local customer and choose “In-store Pickup” as a shipping method, this means your order has been pulled and is ready to be picked up, if “Charge for Pickup” is the order status, then your order will not be charged until you come down to our showroom. |
| See Order Notes | This is a special status that brings special instructions to our attention for an order. You may receive an email with special instructions or information for your order processing. |
| Shipped / Completed | This status means we have made a label for your package. The address information and shipping method has been checked by an independent reviewer before being placed on our dock for UPS pickup. Your tracking information will arrive in a separate email sent from UPS directly. |
If you have a question about your order, please do not hesitate to contact us. for our contact information and hours of operation, please click here